Shipping policy
Shipping Zone and Fees
Ships to UK Only
We support delivery to most regions worldwide. Orders are usually shipped from the warehouse closest to your location. If local inventory is unavailable, your order may be shipped directly from China.
Shipping Origin
| Shipped From | Items |
|---|---|
| UK Warehouse | All Products |
| China Warehouse | Selected Products (when UK stock is unavailable) |
Notes
- If you experience any shipping or product-related issues, please contact service@tenniix.ai with your order details and any relevant photos or videos.
- Please ensure your shipping address is complete and accurate. Incorrect information may cause delays or failed deliveries.
- Orders are processed in the order they are received and shipped to the address provided during checkout. Estimated shipping dates are shown on the product or order page where applicable.
Frequently Asked Questions
Can I change my shipping address?
Orders can only be edited or cancelled before shipment by contacting our customer support team.
My tracking hasn't updated.
If there has been no tracking update for more than 7 days, please contact us. Otherwise, please allow additional time for the carrier to update the tracking information.
Why did I only receive part of my order?
Your order may have been split into multiple shipments. Please wait up to 7 days before contacting us for assistance.
The carrier says my package was delivered, but I haven't received it.
Please check around your delivery location and contact your local postal service first. If you still cannot locate your package, contact us and we'll be happy to help.